1 General Information
Your contractual partner for all orders within the scope of this online offer is Juuway (12Fl., No.102, GuangFu South Rd., Taipei, 106, ROC). Hereafter referred to as Juuway.
All deliveries from Juuway to the customer ("Client", “Customer”, "You", "Your" and “Visitor” refers to you, the person accessing this website and accepting Juuway’s terms and conditions) are carried out based on the general terms and conditions given below. These underlie all offers and agreements between Juuway and the customer and are accepted for the duration of the whole business relationship.
All services, deliveries and announcements from Juuway to the customer are carried out based on the general terms and conditions given below. These underlie all offers and agreements between Juuway and the customer and are accepted for the duration of the whole business relationship.
These terms and conditions form part of the agreement between the client and Juuway. Your accessing of this website and/or undertaking of a purchase or agreement indicates your understanding, agreement to and acceptance, of the full terms and conditions contained herein. Your statutory Consumer Rights are unaffected.
2 Conclusion of a Contract
The offers contained on the website are non-binding. By filling in and sending the order form on the Internet (clicking the order button as the last step of the ordering process), the Customer submits a binding order for the conclusion of a contract of purchase and/or a contract for services, work and materials. Before finally dispatching the order form, the customer has the opportunity to check all details and if necessary to correct them. If cash in advance has been agreed, we are authorized to request you to pay by a bank transfer within five working days, failing which the order is automatically deleted from our system.
After ordering, Juuway sends an order confirmation via e-mail to the customer and examines the offer regarding its legal and effective feasibility. The order confirmation does not represent an acceptance of the offer but shall only acknowledge to the customer that their order was received by Juuway. In case of shortage, short-term disruption to deliveries of goods to Juuway or in the course of business irregularities the Customer will be informed that the service is not available. The contract materialises when Juuway dispatches the product ordered to the Customer and confirms the dispatch to the customer with a second e-mail.
This contract is valid only for as long as there is no additional agreement confirmed either in writing or by electronic means between the customer (yourself) and Juuway. For any other agreement we would ask you to contact and inform us prior to placing your order.
Juuway as platform provider cannot pre-examine all designs created by customers for possible breaches. Juuway reserves the right to reject received orders within the legal period of acceptance if, during the ordering process, it is suspected or becomes known that third-party rights or statutory regulations will be violated by a design.
3 Delivery / Shipment
In principle, delivery is made within two weeks from the date when the Customer receives confirmation of his/her order. However, this delivery period cannot be guaranteed i.e. in the case of fabric shortage, etc. If delivery is not possible within the period of two weeks after conclusion of the contract, Juuway shall promptly inform the customer about it in writing, at the latest with the expiration of this time limit. Delivery dates and times are only binding if they are expressly confirmed as such by Juuway in writing.
Delivery shall be conducted by a shipment service provider chosen by Juuway. The customer has to pay standard shipping costs which may depend on order value, and where it is shipped to.
4 Prices
For Delivery in Taiwan: the prices as given are the gross prices and include the statutory incidental taxes, in particular Value Added Tax. Postage and packing is charged for separately and shown separately in the invoice. The delivery address is definitive. For customers outside of Taiwan different regularities may apply. The customer has to pay shipping and handling, which may depend on order value and the delivery location. The price details will appear in the order document.
5 Payment
Payment will be carried out according to the customer’s choice of either direct debit, credit card, advance payment or other payment methods. Juuway reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.
In case of the method of payment chosen by the customer not being practicable, where Juuway has met its contractual obligations, in particular if it is the case that a direct debit from the customer’s account is not possible due to a lack of funds or provision of wrong information, then the customer shall reimburse any additional costs incurred by Juuway or a third party which carried out the transaction. In any occurrence of an invalid transaction in which case the customer received goods anyway, we reserve the right to seek recovery of any monies remaining unpaid or to retrieve the goods sent to the customer. In such circumstances, the customer shall be liable for any and all (including incidental) costs. In the event of frequent invalid payments caused by the Client and not a cause by the credit and transaction companies, we may terminate your account and refuse future services to you.
Juuway is entitled to make use of the services of trustworthy third parties for the handling of the payment, if it comes to a default of payment of the customer.
Up to the payment of any monies owed to Juuway the goods remain the property of Juuway. Purchase price, along with shipping and handling charges are immediately payable, without deduction. The purchase order will be processed once the value of the order has been fully paid and the amount payable received in our account.
6 Guarantee
Drawings, sketches, figures, technical data, specifications of weight, measurements, information and services, which are contained in internet, brochures, catalogues, newsletters, ads or price lists only are of an informational nature. Juuway will not furnish a guarantee for the correctness of this information. Only the information shall be decisive which is contained in the order confirmation and on the invoice.
As far as there is a defect in the goods which falls under warranty, the customer shall be entitled in the context of statutory regulations to demand supplementary performance or withdraw from the contract. In the case of return shipments due to defects or quality failure Juuway will also pay for the cost of postage.
We do not guarantee that the pieces ordered by you from the standard sizes of our tables will offer a perfect fit. For this reason we recommend that you use personal measurements, both body measurements and measurements taken from an existing piece. We make every effort to continually improve the quality and design of our pieces. For this reason pieces ordered at different times may be slightly different from each other. Pieces made from different batches of fabric may vary in their shading, due to normal variations in the dyeing process. If other problems than those outlined here should occur we will make every effort to remedy them as soon as possible as we wish to render the best possible service to you.
7 Technical and Design Deviations
When fulfilling the contract, we explicitly reserve the right to deviate from the descriptions and information on our website, in our brochures, catalogues and other written and electronical documents with respect to material, color, weight, measurements, design or other features, as far as these can be considered reasonable for the customer. Reasonable cause for change may result from fluctuations customary in trade and technical production processes.
8 Information about consumers" right to cancel
You are entitled to cancel your order in writing (e.g. letter, fax, e-mail) within 7 days without giving any reasons or – if the goods have been delivered to you before the end of that period – by returning the goods. The period begins following receipt of this notice in writing, however not before receipt of the goods by the recipient (in the case of recurring delivery of the same type of goods, not before receipt of the first part delivery) and also not before performance of our duties to inform. The cancellation period shall be deemed to be observed if the cancellation or the goods are sent in good time. The cancellation is to be sent to: Juuway by e-mail.
In case of an effective cancellation, any goods or payments received by either party are to be returned and any benefits that may have been obtained (e.g. interest) are to be repaid. If you are partly or wholly unable to return the goods to us or only in a deteriorated condition, you must compensate us accordingly. For a cancellation to be effective, either side must return the performance (product or payment) received. This does not apply for the surrender of goods if the deterioration of the product can be attributed solely to the inspection thereof in a manner similar to inspecting a product personally in the shop. Otherwise, you can avoid payment of a compensation for any deterioration caused by using the product as intended by not using such product as if it were your property and refraining from anything that might impair its value. Products that can be returned as parcels must be returned at our cost and risk. Payment obligations must be met within thirty (30) days. For you, the time limit starts upon sending your cancellation note or the product; for us, it starts upon its receipt.
Important notice
According to the regulation of Taiwan consumer act, including internet shopping regulations, including but not limited to clause 18, 19, 20 including full refund within 7 days of purchasing, will not apply for individually produced products. The right to cancel or return does not exist for goods produced to the customer"s specifications or which are clearly tailored to the customer"s personal needs as offered by Juuway. As Juuway operates according to the principle of fairness, exceptions are generally possible.
9 Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorist act, war, mobilization, uprising, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, restricting trade policies, strike, stoppage of work, obstruction of transport, failure of or delay in deliveries by suppliers of Juuway, earthquake, flood or any other natural or manmade event, cause or consequence beyond our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
10 Liability for content
The contents of these pages were created with great care. For the correctness, completeness and timeliness of the content, we can not take any responsibility. The information provided is in accordance with § 7 paragraph 1 TMG for own contents on these pages under the general law. According to § 8 to 10 TMG we as service providers are not obliged to monitor transmitted or stored foreign information or to investigate circumstances that indicate illegal activity. Obligations to remove or block access to information under the general laws remain unaffected. A liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.
11 Liability for Links and external Links
Our site can contain links to external third party websites over which we have no control. Therefore we cannot guarantee the contents of these external websites. The contents of the linked sites are always the responsibility of the respective operator or provider. The linked pages were checked at the time of linking for possible legal violations. At that time Illegal contents were not evident. A permanent control of the linked pages is unreasonable without concrete evidence of a violation. Upon notification of violations, we will remove such links immediately.
Juuway is not responsible for links directed at this website and is not liable for any misstatements or claims made on external websites.
We do not monitor or review the content of other party"s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. We are not responsible for the privacy practices or content of third party sites. Juuway will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Place of fulfilment for all services is the place of business of Juuway.
If individual provisions of these general terms and conditions are ineffective or oppose the statutory regulations, the rest of the agreement remains unaffected.
Juuway reserves the right to change these terms and conditions as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. Our terms may be amended as needed and done so without direct notice outside of this document. You are therefore advised to re-read this statement on a regular basis.
